Shipping policy

About selling price

The selling price (price) displayed on the screen is the price including consumption tax.
The selling price (price) may be reduced without notice. Please note that we cannot accept price changes for products ordered before the price reduction.
The tag notation and the purchase price may differ.
Even if you inquire about the details of the price reduction, we will not be able to respond.

 

About inventory

Products sold out at GRISALWORLD.COM (SOLD OUT), The item is temporarily hidden or sold out during inventory management work. SOLD OUT Please note that may be displayed.

 

About out of stock

All products on this site are out of stock, so please forgive us if they are out of stock.
Please note that if the product is out of stock even after the order is completed, the order will be cancelled.
If you order multiple items and some of the items are out of stock, we will check with the customer and deliver only the items that can be delivered.

 

about shipping cost

Free shipping regardless of domestic or overseas.

 

About delivery

【Delivery company】
Sagawa Express, Fukuyama Transporting, Yamato Transport

[Delivery designation]

We apologize for the inconvenience, but please note that you cannot specify the delivery method and delivery specifications.

We will notify you by email when the ordered product is in stock.

When you receive the item, please open the packing box immediately and check the ordered item and the delivery note.

 

[About the number of days from purchase to shipping]

From the day you place an order at GRISALWORLD.COM3Day~5It will be shipped within a day (business day).

Please note that weekends, holidays, and other special holidays (Obon, New Year holidays, etc.) will not be shipped.

 

Payment method

Credit card payment

Accepted credit cards:VISA、MASTERCARD、AMERICAN EXPRESS、JCB

You can use it only once.

The settlement date will be charged to the card company when the product is shipped.

* The date and time of your order may differ from the date and time stated on your credit card statement.

In addition, please contact each credit card company for the withdrawal date.

※※ You cannot specify the number of payments at the time of payment, so if you wish to pay in installments, you need to change it yourself.

 

About returns / exchanges / cancellations

As a general rule, we cannot accept cancellations after the order is completed or exchanges / returns due to customer's convenience.

Although every effort has been made to ensure that the product is in good condition, if the delivered product is dirty or damaged, or if it is different from the ordered product, be sure to wait within 7 days after the product arrives. GRISALWORLD.COM Please contact customer support.

◆ Products subject to exchange, etc.

  1. Dirty or damaged items
  2. Items that are different from your order

 

◆ Products that are not eligible for exchange, etc. ・ In the case of customer convenience (size does not match, image is different, order is wrong, etc.)

  1. Products that have been scratched or soiled by the customer
  2. Products that have been used even once
  3. Products with lost or damaged product packaging (cases, tags attached to products, etc.)
  4. When more than 7 days have passed since the item arrived at the customer's hand
  5. Products purchased outside this site
  6. Out-of-stock items (in that case, refund processing will be applied)

 

◆ When exchanging products, please return all the delivered items.

If any of the included delivery slips, product tags, shop bags, etc. are missing, we will not be able to accept them.

 

◆ Please be sure to contact us in advance as we will not accept any returns without contact.

 

Issuance of receipt

Please note that we cannot issue receipts.